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Terms of service
IamLost and IamLost.co are tradenames belonging to Spansoft®. A visitor of www.IamLost.co is hereinafter referred to as the “You”, “Owner” or “Customer” The User who finds a registered and/or activated product and reports their find to IamLost is defined as the “Finder”.
The IamLost Service
We agree to provide you with the IamLost Service. The Service includes all of the IamLost products, features, applications, services, technologies, and software that we provide to advance IamLost's mission: To help people and organizations get back their lost items. The Service is made up of the following aspects (the Service):
IamLost will make best effort attempt to contact the owner when their lost item is reported and found by a finder.
When shipping back your lost item, IamLost will make best effort arrangements to have your item quickly and safely returned with safe packaging.
IamLost may share finder’s information with owner. IamLost is not responsible for how the finder will co-operate with owner or IamLost when returning the item. See Communication between the Owner and Finder section below for more information.
Please note: IamLost is not an insurance company and does not offer any insurance coverage for any losses, costs or expenses relating to the loss or recovered items or pets. IamLost does not guarantee that any lost item or animal will be found. IamLost’s service is not a GPS system, RIFD, implanted chip, or electronic tracking or locating device of any kind. IamLost’s products are not meant to be attached to people be they adults or children in order of trying to identify or find them.
Who Can Use IamLost
We want our Service to be as open and inclusive as possible, but we also want it to be safe, secure, and in accordance with the law. So, we need you to commit to a few restrictions in order to be part of the IamLost community.
By Purchasing, registering or activating IamLost products on our website, Mobile APP or over the phone, you acknowledge and warrant that:
You are the legal owner of the registered item and/or pet;
You are over the age of 18 or the age of majority in your province, state or territory of residence;
You contact information such as your contact number, email address and mailing address provided are indeed yours and are valid & accurate at all times;
Your email address is valid and belongs to you, or, in the alternative, you have the permission to use the provided email address;
You are the owner of the credit card used to purchase IamLost products or memberships on IamLost’s website(s), or have the owner's permission to purchase items using the owner’s credit card or debit card.
You are responsible to update your contact information with IamLost at all times. If your email address is incorrect, IamLost may not be able to contact You. To update your information, login or, if using the IamLost digital tag APP, click on My Account and follow the steps. Please note customers with a Bronze membership will only be communicated by email when lost items are found.
Permissions You Give to Us
IamLost reserves the right to contact you:
When a lost item has been found;
For Membership status and renewal reminder;
For reminders to verify and update contact information;
The following reasons above are all considered transactional emails. If you chose to never be contacted by IamLost again you must login and delete your IamLost account. Please note once you delete your account all your information and IamLost recovery tags will be deleted from our server.
Occasionally, IamLost may wish to contact you about its products or news about the company. These communications are considered marketing emails.
If you wish to receive marketing information at this time but change your mind later, you will have the option to have your name removed from mailing lists by clicking on the unsubscribe link in the email or contacting IamLost via our Contact Us page.
All communication from IamLost including but not limited to: emails, texts, phone calls, website, social media pages, marketing materials, online orders etc. will be in the English language. Best efforts will be made to have communications translated in to other languages when possible. If there are any questions or if you need something specifically translated please contact IamLost and we will do our best to have our communication translated to your language.
Finder’s details: By entering the Finder’s details on the www.IamLost.co website or allowing our call center to do so, the Finder agrees to allow IamLost’s call center and its shipping logistics partners to use the Finder’s information to assist in the recovery of a found item or pet, and to facilitate the return of this item to its rightful owner. As a part of our service, the Finder may be asked for their consent to allow the Finder’s details to be disclosed to the registered owner of the item.
Additional Rights We Retain
IamLost has no obligation or responsibility to provide service of any kind for Customers who do not activate (or register) their recovery tags or maintain a valid working email address & contact number. We strongly encourage all of our customers to make sure hello@IamLost.co as well as emails being sent from the @IamLost.co domain are white listed (or labelled as safe senders) in customers’ email profiles, to ensure emails being sent to you from IamLost are not automatically filtered into spam or junk folders. We also strongly encourage customers to enter secondary contact numbers and email address from my account at www.IamLost.co.
IamLost reserves the right to refuse or deny the shipment of a found item if believed to be fraudulent, malicious and/or illegal in any way shape or form. Any IamLost tags activated within 48 hours of the protected item being lost are also subject to further investigation and IamLost reserves the right to refuse or deny shipment of this found item.
In rare cases, IamLost may refuse shipping any items under a Bronze membership.
IamLost only ships protected items being protected using the appropriate IamLost tag for this item. Any items being protect with the inappropriate IamLost tag are subject to possibly being refused or subject to a charge when shipping back the item. (i.e. a IamLost mobile sticker protecting a luggage bag)
IamLost Digital Tag App
The IamLost Digital Tag App is available for iOS and Android devices. While the vast majority of cell phones and tablets have been tested with the IamLost App, IamLost makes no guarantee that the IamLost app will install and or work correctly on your device or tablet.
When you download the IamLost Digital Tag APP you will be required to enter a Login code. If you do not have a Login code you may click on Do Not Have Login code. Once you have created your lock screen image, you MUST set the image as your lock screen by clicking on the image (saved in your phones photo gallery, images or media folder) and setting it as your lock screen. You may change the associated lock screen image at any time.
IamLost has 3 types of memberships, detailed information can be found here.
Bronze: This is a free membership. Customer will never pay to be a Bronze member. If customer’s item is lost and found IamLost will email you the information of the finder. Owner may meet up with the finder and retrieve your item. If owner requires help to have the item shipped back to them by IamLost there will be shipping and handling costs involved. Please note IamLost will only communicate by email to Bronze members and therefore having updated contact information is your responsibility.
Silver & Gold : Silver and Gold are paid memberships and include several benefits not included in the Bronze membership. IamLost will also pickup your lost item from the finder and ship it back to the owner anywhere in the world at no charge.
Customers may login to their IamLost account to confirm their membership status and expiry date. At any time customer can upgrade their membership level. IamLost will send a reminder email to the owner 1 month before their membership expires and again at 15 days before. Customer can decide to update their membership at that time or if they chose not to they will automatically become a Bronze customer. There are no fees associated with being a Bronze customer.
Free tag replacements are included with both the Silver and Gold memberships. A maximum of 5 tags can be replaced every year.
Please Note: When your item is being shipped, IamLost insures it for a maximum of $300 USD. If additional insurance is required owner will have the option to discuss with the IamLost recovery agent. IamLost doesn’t take any responsibility for the delay or potential loss which may incur during the shipping process by the third party but will make every effort to ensure your item is quickly and safely returned.
IamLost will not ship any animals, instead we will notify the owner where the animal is and it is the owner’s responsibility to pick up their animal promptly. IamLost will not ship any luggage/bags/parcels across countries due to the uncertainty of the contents inside (ex: drugs, weapons, banned species, food etc). IamLost will notify the owner with the location of the item and assist the owner in creating a shipping manifest if required. Owner is responsible to create shipping manifest and pay any shipping costs. IamLost will reimburse maximum shipping cost (as defined in Silver or Gold membership) in compensation provided receipts are submitted from the owner showing shipping charges they incurred to get back their luggage, bags or parcels provided the item was registered (activated) prior to being found.
Communication between the Owner and Finder
In cases where the owner and finder agree to meet directly or shipping the item/belonging is not an option (example cat or dog), IamLost will facilitate the Owner and Finder to communicate directly together, in order to have the item returned. At this point, IamLost will not be held liable for any communication, security or theft related incidents. IamLost strongly recommends giving as little information as possible to the Finder as we cannot guarantee if the information may be used for malicious purposes. When attempting to contact you as part of providing service, we will use the means of contact pertaining to your subscription and the profile information you provided. Contacting you is on a best efforts only basis and we are not liable for situations which arise because you did not receive notifications, whether that’s due to our performance, a third parties or your own.
Whether you have found a possession or are the owner who has been notified, when choosing to communicate, meet or interact with another person (ie: owner, finder) via the information provided by IamLost, you do so at your own risk. Please exercise appropriate measures to protect your security, safety and confidentiality at all times. IamLost takes no responsibility when finders and owners are in contact with each other. Either party may contact IamLost to assist in arranging the recovery of your lost item should you not wish to communicate with the finder.
Important reminders for your safety before contacting the finder of your item:
IamLost strongly urges you to follow the guidelines indicated below, while personally connecting with the finder of your lost item. Minors under the age of 18 shouldn’t meet with the finder alone. Contact should be done in the company of a parent or guardian in that case. Be mindful if sharing any personal information such as your home phone number or home address with the finder. It is always best to meet at a public location such as a public library or a college campus when retrieving your item. When meeting the finder, choose a well-lit area and consider bringing a friend so you're not alone. Use your judgement if something about a situation doesn't feel right, trust your instincts and immediately remove yourself from the situation. Never attempt to confront someone yourself if you feel that a crime has been or is being committed, contact the authorities immediately.
Note: IamLost accepts no responsibility for actions taken or events caused by any party prior to, during or following any communication or contact made between you, the “Owner” of the recovered item, and its "Finder", as clearly indicated.
How We Will Handle Disputes
If any disputes arise between IamLost regarding your use of this website and this agreement, such disputes shall be resolved according to the laws of the State of New York (USA), and you consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organisations in Albany, New York, USA in all disputes (1) arising out of, relating to, or concerning this site and/or this agreement, (2) in which this web site and/or this agreement is an issue or a material fact, or (3) in which this web site and/or this agreement is referenced in a document filed in a court or other dispute resolution organisation. Use of this web site is unauthorised in any jurisdiction that does not give full effect to all provisions of this agreement between you and IamLost.
Furthermore, in the unfortunate event of any claim or dispute arising out of or in connection with this web site and/or these terms and conditions and/or any contract between you and IamLost, you agree to engage in good faith with us in a process of mediation before commencing any arbitration or litigation. Any such mediation will take place in Albany, New York, USA.
Upon a request by IamLost, you agree to defend, indemnify, and hold harmless IamLost and its subsidiary, its owners and other affiliated companies, and their employees, contractors, clients or distributors of IamLost, officers, and directors from all liabilities, claims, and expenses, including attorney's fees, which arise from your use or misuse of this website. IamLost reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with IamLost in asserting any available defenses. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account.
You agree to:
Immediately notify IamLost.co of any unauthorized use of your password or account or any other breach of security,
ensure that you exit from your account at the end of each session. IamLost.co cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.
You understand that the technical processing and transmission of the Service, including your Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You understand that the Service and software embodied within the Service may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by IamLost and/or content providers who provide content to the Service. You may not attempt to override or circumvent any of the usage rules embedded into the Service. Any unauthorized reproduction, publication, further distribution or public exhibition of the materials provided on the Service, in whole or in part, is strictly prohibited.
Any client, organization, association, distributor or retailer who distributes, sells or markets any of IamLost's products or services are not in anyway responsible or liable for IamLost's recovery services, products, communications, website, app or anything to do with IamLost. If there are any concerns or product defects customers must contact IamLost.
Disclaimer of Warranty and Exclusion of Liability
IamLost makes reasonable efforts to provide you with the most current and accurate information on www.IamLost.co ; however, we do not warrant that everything you see on www.IamLost.co is error free or complete. Neither we nor any of our consultants for www.IamLost.co will be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of www.IamLost.co.
Notwithstanding the foregoing, and to the fullest extend permissible by applicable Law, everything on this site and all information, content, materials, products (including software) and services included or otherwise made available to you through this site are provided to you "AS IS", WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. IamLost makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials, products (including software) or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You expressly agree that your use of this site is at your own risk.
IamLost does not guarantee that any personal property or pet bearing IamLost's labels or tags will be returned to the Customer (owner), or that, if any personal property is returned to the Customer (owner), that the personal property will be returned in the same condition it was in at the time the item was lost, misplaced or stolen.
Any Customer using the services of IamLost agrees that, in connection with any and all products provided and services performed by IamLost, IamLost shall not be liable for a failure to recover any personal property or pet of the Customer bearing IamLost's labels or tags or any damage done to the Customer's personal property. IamLost shall not be liable for any damage whatsoever caused by the Finder or other third party. IamLost shall not be deemed to be a bailee of the property if it comes into our physical possession, and shall have no duty of care to you in respect thereof.
IamLost is not liable for any loss of property, or for the loss of any animal and/or pet. The Customer will hold IamLost harmless for any damages, real or perceived, incurred by the Customer as a result of owning an animal, or purchasing IamLost pet ID tags and purchasing the service from IamLost or an affiliated store/partner. Owning a IamLost pet ID tag and purchasing a service from IamLost is not a guarantee of pet and/or animal safety, return, or health. The Customer acknowledges that IamLost will employ reasonable measures in all affairs but has no control, influence or responsibility for the care for any animal and/or pet. IamLost will not be responsible to physically arrange the transportation of the found animal and/or pet to the owner; it is the owner’s responsibility to pick up their animal and/or pet.
IamLost is not an insurance company and does not offer any insurance coverage for any losses, costs or expenses relating to the lost or recovered items or animals or pets.
IamLost does not guarantee that any lost item, pet or animal will be found. IamLost’s service is not a GPS system, RIFD, implanted chip, or electronic tracking or locating device of any kind.
You agree to pick up a pet and/or animal from the Finder as quickly as possible; IamLost will not be held liable for how the pet and/or animal is treated during their stay with the Finder or holding person(s).
In the event that an item, pet or animal with a IamLost label or tag attached is found, and the tag has not been activated, IamLost makes no warranty that it will be able to return the item to its owner as it may not have the necessary details to do so. IamLost will not ship the item to our office but will ask the finder if they can hold on to the item for 2 weeks in the event the owner contacts IamLost concerning the lost item. The Customer may also be charged additional charges of handling and/or shipping in the event their ID tag was not activated prior to losing their item, pet or animal. IamLost is not liable or responsible to pickup, return, document, store any item, pet or animal where the tag ID# has not been activated at www.IamLost.co previously by it's owner.
Under no circumstances shall IamLost, its affiliates or its subsidiaries be liable for any direct, indirect, punitive, incidental, special, or consequential damages that result from the use of, or inability to use, this website, IamLost products or any and all damages that result from or arise out of the services provided by IamLost to a Customer. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if IamLost has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, IamLost's liability in such jurisdictions shall be limited to the extent permitted by law.
The Customer further acknowledges that activating their IamLost ID number and creating their online account on the www.IamLost.co database is the sole responsibility of the Customer (and not of IamLost) to ensure that information is accurate and updated. IamLost is not responsible for any of the information contained in the Customer's account. IamLost does not warrant the authenticity or accuracy of the information contained in the Customer's account. The maintenance of accurate and current information in the Customer's IamLost account is the sole responsibility of the Customer. The Customer will hold IamLost harmless for any lapse in service or access to the Customer account which results from any force outside of IamLost's reasonable control or influence including, but not limited to, power outages, web site hosting interruptions, telecommunication problems, call center interruption, software problems or IamLost’s termination and/or dissolution.
Certain provinces and state laws do not allow limitations on implied warranties or the exclusion or limitations of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations of liability may not be applicable to you.
This website may be linked to, or have included within, other websites on the Internet. IamLost has not reviewed any or all of the sites linked to www.IamLost.co and is not responsible for any links to this site or their content. Your linking to any sites from this site is at your own risk. By linking to a site or permitting a link to this site, IamLost does not endorse the site operator or the content of the linked site.
IamLost makes no representation that Content and materials on this site are appropriate or available for use in locations outside of North America. Accessing Content and materials from territories where said Content and materials are illegal is prohibited. Those who choose to access this site from other locations do so of their own volition and are responsible for compliance with local laws.
IamLost reserves the right, in its sole discretion, to terminate your access to all or part of this site, with or without notice.
Severed Provisions and Entire Agreement
Spansoft® owns the trademarks, service marks ("Trademarks") displayed on this site. Nothing on this site should be construed as a license to use the Trademarks. Your use of the Trademarks displayed on this site is strictly prohibited.
Revised: March 31st, 2020
IamLost.co, 240 State Street, Suite 2255, Albany, NY 12220, Phone: 75-SPANSOFT